MashrakhBazzar Privacy Policy
Last Updated: June 27, 2026
Welcome to MashrakhBazzar (“we,” “our,” “us”), a local e-commerce platform serving customers in and around Mashrakh and nearby regions.
Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use the MashrakhBazzar mobile app, website, and related services (collectively, the “Platform”).
By using MashrakhBazzar, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information
When you create an account or place an order, we may collect:
- Full name
- Phone number
- Email address (optional)
- Delivery address
- Billing address
- Profile photo (optional)
1.2 Order & Transaction Information
When you use our services, we may collect:
- Products ordered
- Order history
- Payment method
- Delivery preferences
- Order amount
- Refund and cancellation details
Note: We do not store your UPI PIN, debit card PIN, CVV, or banking passwords.
1.3 Device & Technical Information
We may automatically collect:
- Device type
- Operating system
- App version
- Browser type
- IP address
- Device identifiers
- Crash logs
- Usage analytics
This helps us improve app performance and security.
1.4 Location Information
We may collect location data to:
- Show service availability
- Estimate delivery times
- Detect delivery zones
- Improve address accuracy
Location may be collected through:
- GPS (with permission)
- Saved delivery addresses
- Approximate network location
You can disable location access anytime in your device settings.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process orders
- Deliver products
- Provide customer support
- Send order updates
- Detect fraud and abuse
- Improve product recommendations
- Analyze platform performance
- Comply with legal obligations
We may also use data to personalize your experience.
3. Payments
Payments may be processed through third-party payment providers such as:
- UPI providers
- Payment gateways
- Banks
- Wallet services
These providers process payment information according to their own privacy policies.
MashrakhBazzar does not directly store sensitive financial credentials such as:
- Card PIN
- UPI PIN
- Net banking passwords
4. Cash on Delivery (COD)
For COD orders, we may record:
- Delivery confirmation
- Payment collection status
- Failed delivery attempts
- COD eligibility history
This helps prevent misuse and fraudulent orders.
5. Notifications & Communication
We may send:
- OTP verification messages
- Order confirmations
- Delivery updates
- Payment confirmations
- Promotional offers (optional)
- Customer support responses
Communication channels may include:
- SMS
- Push notifications
- Phone calls
You can opt out of promotional communication anytime.
6. Data Sharing
We do not sell your personal data.
We may share limited data with:
Delivery Partners
To complete deliveries:
- Name
- Phone number
- Delivery address
- Order details
Payment Providers
To process payments.
Service Providers
Such as:
- Cloud hosting providers
- Analytics services
- Notification providers
- Customer support tools
Legal Authorities
When required by law, regulation, or court order.
7. Data Security
We take reasonable technical and organizational security measures, including:
- Encrypted communication (HTTPS/SSL)
- Access control
- Secure authentication
- Database protection
- Monitoring for suspicious activity
However, no online system is 100% secure.
We continuously work to improve security.
8. Data Retention
We retain data only as long as necessary for:
- Order fulfillment
- Customer support
- Legal compliance
- Accounting records
- Fraud prevention
Inactive account data may be deleted or anonymized after a reasonable period.
9. Your Rights
Depending on applicable laws, you may have the right to:
- Access your data
- Correct inaccurate data
- Update profile details
- Delete your account
- Request data removal
- Withdraw consent
- Opt out of marketing communications
To request these actions, contact us.
10. Account Deletion
You may request account deletion by contacting us.
Upon verified request, we may:
- Delete personal information
- Remove saved addresses
- Remove profile details
We may retain limited information if required for:
- Legal obligations
- Tax compliance
- Fraud prevention
- Dispute resolution
11. Children's Privacy
MashrakhBazzar is not intended for children under 13 years of age.
We do not knowingly collect personal data from children under 13.
If such data is discovered, we will delete it promptly.
12. Third-Party Services
Our platform may use third-party services including:
- Payment gateways
- Maps/location services
- Analytics tools
- Cloud infrastructure
- Notification services
These services may collect information according to their own privacy policies.
We recommend reviewing their policies separately.
13. Cookies & Tracking
Our website may use cookies or similar technologies to:
- Maintain sessions
- Improve login experience
- Remember preferences
- Analyze traffic
Users can control cookies via browser settings.
14. Service Availability
MashrakhBazzar currently operates in selected serviceable locations.
Availability of products, pricing, delivery timelines, and services may vary by region.
15. Policy Updates
We may update this Privacy Policy from time to time.
Changes may occur due to:
- Legal requirements
- New features
- Security improvements
- Business changes
Updated versions will be published within the app or website.
Continued use after updates indicates acceptance.
16. Contact Us
For privacy-related questions, concerns, or requests, contact:
MashrakhBazzar Support
Email: mashrakhbazzar@gmail.com
Website: https://mashrakhbazzar.com
Whatsapp: +91-7488325385
If the above contact details change, updated details will be posted on our platform.
17. Consent
By using MashrakhBazzar, you acknowledge that you have read, understood, and agreed to this Privacy Policy.